--- title: Fulfillment description: Track editing, delivery dates, gallery links, and client messages for projects and mini sessions. section: Core workflows order: 8 --- # Fulfillment Use **Fulfillment** to keep editing and delivery on track. See your projects and mini-session bookings together, then open a job to manage its progress, delivery date, gallery links, and client messages. Jobs appear here when fulfillment starts. Use [Tasks](/docs/tasks) for other to-dos, such as ordering supplies or following up with a client. ## How jobs enter Fulfillment New jobs start as **Queued**. ### Projects A booked project enters Fulfillment automatically after its project date has passed in your account's timezone. Its contract must be signed and payment complete, or those requirements must be marked not required. To start sooner, open the project and choose **Start fulfillment**. The contract must be signed or not required. If payment is incomplete or the project date is still ahead, LYGHTBOX asks you to confirm. Projects without a date need a manual start. ### Mini-session bookings A confirmed booking enters Fulfillment automatically after its final session ends. Any required contract must be signed and the full amount paid. To start sooner, open the booking details and choose **Start fulfillment**. The booking must still be confirmed, with its contract and payment requirements met. Several session times booked together share one job. Bookings made through a service booking page appear under their project. ## Find and organize work Open **Fulfillment** from the sidebar. Choose **Active** for work still to deliver or **Delivered** for finished jobs. For active work, choose a view: - **List:** review delivery dates, owners, and statuses together. Select **All active work**, **Queued**, **In progress**, or **Ready to deliver** above the list to narrow it down. - **Board:** see one column for each active status. Drag a card to update its status, or open the job and change **Status**. Switching to Board shows all statuses while keeping your other filters. LYGHTBOX remembers your view and status selection in this browser. Delivered jobs appear in List view. Search by job or client, or filter by **Job type**, **Service or session**, and **Owner**. Use **Waiting** for work waiting on someone else and **Overdue** for missed delivery dates. **Clear filters** resets job type, service or session, and owner. Clear the search or turn off Waiting and Overdue separately. To update several active jobs, select their rows in List view and choose **Change status**. ## Track progress Open a job to manage its work: | Status | Use it for | | ---------------- | ------------------------------------------ | | Queued | Work waiting to start. | | In progress | Editing or preparation underway. | | Ready to deliver | Finished work ready to send to the client. | **Ready to deliver** keeps the job active. Choose **Mark delivered** only after delivery, or use **Send & mark delivered** when sending the delivery message. Assign an **Owner** so your team knows who is responsible. If work is paused, choose **Waiting on** the client, editor, lab, or someone else, and add a reason if helpful. The job keeps its current status. ## Set a delivery date Set a default **Delivery time** in days or weeks: - For projects, open the service type in **Settings -> Services & Packages** and use **Delivery**. - For mini sessions, open the booking page's **Settings -> Delivery**. LYGHTBOX sets the delivery date when work starts, counting from the project date or the last session date when several sessions were booked together. If a project has no event date, it counts from when work starts. Leave **Delivery time** blank to choose a date for each job. Use **Delivery date** in the job to set or change its date. Changing a service's delivery time or rescheduling a session does not update dates on existing jobs. Review the delivery date if your plans change. ## Keep the work and conversation together The job's **Fulfillment** tab contains: - **Galleries:** keep gallery links with the job. Use **Manage galleries** to add or update a link. Choose **Write message** beside a gallery to prepare a message with its link, then review the message before sending. - **Checklist:** add the steps needed for this job, edit them, and check them off as you work. Open **Team comments** for internal discussion. Only your team can see these comments. Scroll through the history above the comment box, and press **Shift+Enter** to post. Use the pencil icon to edit your own comments or the trash icon to delete them. Use **Client messages** to email the client. The details panel shows the project or booking information and notes. Editing notes here also updates them on the project or booking. Choose **Open full details** for more options. On smaller screens, switch between **Work & messages** and **Project details** or **Booking details**. ## Deliver the work There are two ways to mark a job delivered: 1. **Already delivered:** choose **Mark delivered** in the job, then **Confirm**. This marks the work delivered without sending a message. 2. **Send the delivery message now:** open **Client messages**, check the recipient, subject, message, and gallery link, then choose **Send & mark delivered**. The job is marked delivered once the message is sent. Use **Send message** for other replies. Sending a regular message or adding a gallery link leaves the job active. Delivered jobs move out of Active and into **Delivered**. The project or booking's Fulfillment card shows the updated status too. Your tasks stay unchanged. If the message was sent but the status could not be updated, use **Retry marking delivered**. This updates the status without sending the message again. If the app says the message may have been sent, check the conversation before trying again. ## Open fulfillment from a project or booking The **Fulfillment** card on a project or mini-session booking keeps the status, delivery date, and gallery links handy. Use **Add gallery** or **Manage galleries** to change links, or **Open fulfillment** to work on the job. Before work begins, the card shows **Not started**. If starting fulfillment is unavailable, check the booking or project requirements described above. ## Related guides - Follow an inquiry through delivery with [Projects](/docs/projects). - Manage sessions with [Booking Pages](/docs/bookings). - Set defaults in [Services and pricing](/docs/services). - Organize other work with [Tasks and task boards](/docs/tasks).